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Ticket Booking

Ticket Booking Terms **** FIXME: Change to Fylde details ****

THE MERSEY PARTNERSHIP (TMP) TICKET BOOKING TERMS AND CONDITIONS

  • Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue, show time or if an attractions is closed unexpectedly for any reason).
  • In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond TMPs control), TMP will only refund the face value of the ticket. TMP will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided by the purchaser at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and TMP cannot guarantee that they will inform the customer of any changes to the event date, time or venue.

For Returns Contact:

Senior E-Commerce Executive
The Mersey Partnership
12 Princes Parade
Liverpool
L3 1BG

Telephone: 0844 8700 123
Overseas: +44 (0)151 709 8111

We advise the use of secure mail when returning tickets as TMP will not take responsibility for lost or undelivered tickets. On receipt, TMP will refund the customer the face value of the tickets using the same method as used to purchase them.

  • If an event is moved from its advertised venue and / or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, TMP will refund the face value of the tickets only when the ticket holder requests and returns the tickets before the event has occurred. TMP will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) TMP will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer's responsibility to check whether the event is going ahead at the scheduled date, time and venue, and TMP cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
  • Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only), then TMP will refund the face value of the tickets.
  • If TMP is unable to fulfill an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:
    • TMP do not receive the tickets for your order from the event organiser or attraction, and cannot arrange for the tickets to be collected
    • TMP despatch your order to the wrong address and cannot provide replacement tickets
    • TMP do not despatch your order and do not arrange for the tickets to be available for collection
    • TMP despatch the wrong order, ie wrong event / wrong type of tickets
    • Any other similar circumstances where TMP has acted with negligence or where we may have acted in breach of contract
  • No duplicate tickets will be issued to replace lost or stolen tickets.
  • Customers are advised to check their purchase upon receipt.
  • It is the responsibility of the customer to inform TMP of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  • The right to admission to an event or attraction is reserved by the promoter and event venue or attraction, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. TMP would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue or attraction on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
    * Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
  • If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue or attraction immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
  • By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your orders being cancelled without prior notification.
  • If tickets that are despatched are returned to TMP as "addressee unknown", we reserve the right to cancel the order.
  • In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
  • On some ticket sales TMP reserves the right to limit the amount of tickets available to the individual booker.

We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with visitliverpool.com and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.